Help & Support
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Frequently Asked Questions
Delivery
How long does delivery take?
Delivery typically takes 2-5 business days within Pakistan. Major cities usually receive orders within 2-3 days, while remote areas may take up to 5 days.
Do you offer pickup?
Yes, we offer pickup from select locations in Karachi, Lahore, and Islamabad. Contact us via WhatsApp to arrange a pickup.
Which areas do you deliver to?
We deliver nationwide across Pakistan. All major cities and most rural areas are covered by our courier partners.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via SMS and WhatsApp that you can use to track your package.
What if I'm not available for delivery?
Our courier partners will attempt delivery up to 3 times. You can also request to hold your package at a nearby pickup point.
Payments
What payment methods do you accept?
We accept Cash on Delivery (COD) for all orders. Bank transfers are also available for advance payments.
Do you accept cryptocurrency?
Yes, we accept Bitcoin and USDT for payments. Contact us via WhatsApp or Matrix for crypto payment instructions.
Can I get an invoice?
Yes, digital invoices are provided for all orders upon request. Contact us after placing your order.
Is there a minimum order amount?
There is no minimum order amount. However, orders below Rs. 2,000 may incur a small delivery fee.
Products
Are all products original?
Yes, we only source products directly from authorized distributors and manufacturers. All products are 100% authentic and original.
Can you import specific products?
Yes, we can arrange custom imports for products not currently in our inventory. Contact us with your requirements and we'll provide a quote and timeline.
Privacy
Does the courier know what's inside?
No, all packages are sent in plain, unmarked packaging. The courier and anyone else handling the package will have no idea of the contents.
How long do you keep my data?
We keep order data for 30 days after delivery for customer support purposes. After that, all personal information is permanently deleted from our systems.